Delivery & Returns


We endeavour to deliver your luxury boxed Daou jewellery by secure delivery as quickly as possible within 3 days from receiving your order.

Jewellery that takes longer that is made-to-order will be specified on the product description. On the rare occasion that the jewellery you have ordered is out of stock but not indicated, we will notify you by e-mail within 24 hours to confirm if the piece requires time to be made-to-order and to give you the new delivery date.

Deliveries are free of charge for Royal Mail Special Delivery in the UK and International tracked secure delivery. However for international orders any customs charges are the recipients responsibility.

Daou will do their utmost to assist but cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.

If you have any queries about the delivery of your products or if it has not arrived, please contact us at


You may cancel an order within 7 working days of receipt of the product and return it in its original and unaltered condition for a full refund.

However we cannot give or accept returns for bespoke, custom personalised, or specially commissioned jewellery. If you cancel a bespoke order before the item is finished, the full price will remain payable in full.

Unfortunately we cannot accept refunds after the cooling off period unless pieces are faulty. If this is the case please notify us as soon as possible so that we can arrange for this to be resolved promptly. If it cannot be repaired or replaced, we will issue a refund.

Please note the fine jewellery is hand made and there may be slight differences and imperfections as evidence of the nature of jewellery creation. Similarly the natural gemstones used may show slight variations in colour to those pictured, which may also be attributed to different screen settings.

By placing an order through our website you agree to be bound by these terms and conditions.

If you have any other questions or requests for information please email to

Covid-19 Precautions & Impact

All our jewels and packaging are carefully cleaned and prepared with care before delivery to you.

Delivery times are not affected for all our Ready to Deliver pieces. Made-to-order and bespoke items may take longer to produce and we will be in contact to let you know the delivery estimates and with updates of their progress throughout their creation.

Precautions have been taken in our operations throughout all our activities with suppliers and workers. If you have any questions please don’t hesitate to contact us. We wish you all safe and well.